Return/exchange

Contact form

FAQ

1. What is your return policy?

We accept returns within 7 days of delivery. Items must be unused, in original packaging, and in resellable condition.

2. How do I initiate a return or exchange?

Please contact our customer support at [support email/contact form] with your order number and reason for return. We'll guide you through the process.

3. Are there any items that are non-returnable or non-exchangeable?

Yes, items like [customized products, intimate wear, clearance items, etc.] cannot be returned or exchanged unless defective.

4. What if I received a damaged or wrong item?

We sincerely apologize! Please contact us within 7 days of delivery with photos of the item. We'll arrange a replacement or refund promptly.